Document acquisition: Lessons learned in providing the ChemPort linking service

CINF 4

Stephen A. Renner, CAS, 2540 Olentangy River Road, Columbus, OH 43202-1505
It is no secret that the world of STM scholarly publishing is in turmoil. It is a chaotic mix of electronic full text, myriad purchasing arrangements, A&I databases, search engines, visualization features, portals, link resolvers, new terminology such as "DOI" and "SFX," new library automation software, new standards and protocols, and associated client/server and client-based applications. Amidst this chaos one constant from the print era remains: the need for the scientist to obtain copies of journal articles and patents of interest. CAS introduced the ChemPort full-text linking service in 1997 with the mission of "connecting the user to electronic full text at the publishers' sites." We soon learned that the linking scientists to full text at publishers' sites is only one of many ways, and sometimes not the best way, to help scientists and information professionals obtain documents. This presentation will share the challenges and lessons learned in building and operating ChemPort to meet the needs of scientists, information professionals, librarians, and publishers, and will glimpse into the future of document acquisition.